These Terms will apply to any contract between us. Please read these Terms carefully and make sure that you understand them, before placing an order.

1. Information about us and Copyright notice

1.1  We operate the website thesoapshackuk.com. We trade under The Soap Shack and our registered address is 169 Legsby Ave, Grimsby, N E Lincolnshire, DN32 0LB.  

1.2  To contact us, please see our Contact page or email us at helen@thesoapshackuk.com

1.3  The contents of this site (including all images) are protected by copyright.  Users are prohibited from copying any of the contents of this site.

2. Our Products 

2.1  All our products are handmade and therefore every single item will differ slightly from those shown in the images on this site. This is what makes them special and unique. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. 

2.2  Although we have made every effort to be as accurate as possible, all sizes, weights and measures are approximate and are subject to a reasonable % tolerance.

2.3 All products shown on our site are subject to availability. We will inform you by phone or e-mail as soon as possible if the product you have ordered is not available and recommend a substitute for you if you require. 

3. How we use your personal information 

3.1 We only use you your personal information in line with our Privacy Policy. Please take the time to read this, as they include important terms which apply to you.

4. Our right to vary these terms 

4.1  We may revise these Terms from time to time in the following circumstances:  

(a)  changes in how we accept payment from you; 
(b)  changes in relevant laws and regulatory requirements;
(c)  circumstances which are outside of our control, e.g. our suppliers/manufacturers being unable to fulfil their obligations to us for any reason; and 
(d)  a change in the nature of the products that we may sell on our website at any stage in the future.

5. How the contract is formed between us

5.1  For a contract to be formed, you need to to place on order with us.

5.2  Our ordering process lets you check and amend any errors before submitting your order to us. Please ensure you have read and checked your order at each page of the order process.

5.3  After you have placed your order, you will receive a confirmation e-mail from us letting you know that we have received and accepted your order. Please contact us ASAP if you need to make any changes.

5.4  In the unlikely event that we are unable to supply you with a product, for example because that product is out of stock or no longer available, we will inform you of this by phone or e-mail and recommend a substitute product or ask if you are happy to wait for the product to come back into stock.

6.1 We do everything we can to make sure your order reaches you in perfect condition, however if there is anything wrong with your order please tell us as soon as possible so we can resolve the matter for you. 

6.2 If goods are faulty, mis described or have been damaged in transit then please send us an email to thesoapshack169@gmail.com